At www.dronelab.in (referred to as "Website"), we strive to provide excellent drone services and training programs. We understand that there may be circumstances where you may need to cancel or seek a refund for a service or training program. This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and rescheduling. By using our services or participating in our training programs, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with this policy, please refrain from using our services.
Drone Services
1.1 Cancellations:
1.1.1 If you wish to cancel a scheduled drone service, you must provide written notice to us at least 5 days prior to the scheduled service time.
1.1.2 Cancellations made within the notice period may be eligible for a refund, subject to the terms outlined in the refund section (Section 2).
1.1.3 Cancellations made outside the notice period may result in the forfeiture of the service fee.
1.2 Rescheduling:
1.2.1 If you wish to reschedule a drone service, you must provide written notice to us at least 48 hours prior to the scheduled service time.
1.2.2 We will make reasonable efforts to accommodate your rescheduling request, subject to availability.
Refunds
2.1 Refund Eligibility:
2.1.1 Refunds for cancellations or rescheduling requests will be evaluated on a case-by-case basis, taking into consideration factors such as notice period and the reason for cancellation.
2.1.2 Refunds may be subject to a cancellation fee or administrative charges, which will be deducted from the refund amount.
2.2 Refund Process:
2.2.1 To request a refund, you must submit a written refund request to us, including the reason for the refund and any supporting documentation, within 15 days from the cancellation or rescheduling date.
2.2.2 We will review your refund request and notify you of the decision within a reasonable time frame.
2.2.3 If your refund request is approved, we will process the refund within 14 days using the original payment method or an alternative method as agreed upon.
Training Programs
3.1 Cancellations:
3.1.1 If you wish to cancel your enrollment in a training program, you must provide written notice to us at least 20 days prior to the program start date.
3.1.2 Cancellations made within the notice period may be eligible for a refund, subject to the terms outlined in the refund section (Section 2).
3.1.3 Cancellations made outside the notice period may result in the forfeiture of the program fee.
3.2 Rescheduling:
3.2.1 If you wish to reschedule your training program, you must provide written notice to us at least 15 days prior to the program start date.
3.2.2 We will make reasonable efforts to accommodate your rescheduling request, subject to availability and any applicable rescheduling fees.
Exceptions
In exceptional circumstances, such as unforeseen events or circumstances beyond our control, we reserve the right to cancel or reschedule services or training programs. In such cases, we will make reasonable efforts to notify you promptly and provide alternatives, including rescheduling or offering a full refund.
Contact Us
If you have any questions or concerns regarding our refund and cancellation policy, please contact us at info@droenalb.in. We will be happy to assist you.
Please review this Refund and Cancellation Policy carefully. By using our services or participating in our training programs, you indicate your understanding and acceptance of this policy.
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